Job Description

Summary

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.  Come for a JOB, stay for a CAREER.

Guest Service Agent  Overview:

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests.  Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay.   The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift.  They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent. 

Responsibilities include :

• Greeting & Thanking guests in a sincere and friendly manner

• Checking in and checking out guests.

• Assigning rooms & taking care of administrative duties

• Answering phone

• Posting charges to appropriate accounts

• Performing duties on a daily checklist

• Passing information within departments to ensure guest satisfaction. 

• Communicating with guests and ensuring their needs are met. 

Job Requirements:

If you are interested in kickstarting your career in the hotel industry and  have  the following  skills, we would love to speak with you:

• A  keen eye for detail, time management and great customer service skills .

• P leasant and  friendly demeanor.

• Able to work as a team and  independently. 

• Flexible working hours.

• Ability to work with little or no supervision while meeting high-performance standards.

• Physical mobility and stamina.

• Must be able to pass a background check

• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health  Insurance is available  on the  first of the month after hire !

We value the health and wellness of you and your family.  Full time associates  can enroll in medical, dental and vision coverage and p art-time associates averaging 17.5 hours a week  can  enroll in  dental and vision coverage .  Everyone’s needs a re different and there is something for everyone with  numerous  s upplemental  i nsurance s to  choose from .

We know that life gets in the  way, and  YOU  deserve  to recharge.

Full-time associates receive paid time off within the first 90 days of employment .  We  also  offer paid holidays for eligible associates .  If you stick with us  for  five years or more , enjoy  paid days off for  your  Birthday and Employment Anniversary  date! 

EXCITING  EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan-  Nobody wants to work forever, start planning for your future now.

Hotel  D iscounts-  It’s one of the biggest industry perks.

Shoes for Crew s-  All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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