Job Description
Job Description:
We have an exciting opportunity for a Front Desk Assistant (Host) to join the MacRostie Winery hospitality team! Reporting to the Sr. Hospitality and Events Manager, this role is engaged to maximize seating and provide world class hospitality and service. Responsibilities include managing the front desk and all associated duties, including but not limited to: greeting, seating, breaks, restocking, etc. This role is based in Healdsburg, CA and is a full-time, non-exempt position, working Thursday - Monday 40hrs. / week and the incumbent qualifies for our outstanding health care benefits, PTO, 401k plan, wine allowance and more!
Minimum Qualifications:
- At least two years of hospitality experience, preferably in a high volume setting
- Minimum High School Diploma or equivalent on the job training/experience or education
- Must be detailed orientated and organized
- Proficient verbal and written communication skills
- Strong technological computational skills for reservation, POS, MS Office Suite, and CRM platforms, and in data entry and collection
- Exceptional customer service skills to assist with customer relationship management
- Must be able to provide U.S. Work Authorization without current or future sponsorship
Key Responsibilities include but are not limited to:
- Assign seating and arrange floor
- Oversee all functions of Front Desk
- Responsible for Estate House pickups
- Maintain a clean environment both in the front of the house as well as back of the house
- Daily inventory of wines used on site as samples
- Verify daily tasting appointments via phone call to guest; responsible for Front Desk phone during business hours
- Communicate MacRostie hospitality standards to guests
- Serve as a Subject Matter Expert on the history of the Brand and physical property
- Guest remediation as necessary
- Responsible for collecting and recording guest data, both new and existing
- Processing and upselling orders through POS as needed
- Consistently demonstrate and role model our Values and Behaviors
- Understand and add value to our Achievement Based Culture
- Contribute to team culture and engagement plans
Formed in 2008, Distinguished Vineyards represents a collection of iconic wineries from some of the world's most prestigious wine regions. Recognized as benchmarks for their regions, our domestic portfolio includes the highly acclaimed Argyle Winery in Oregon's Willamette Valley, MacRostie Winery and Vineyards in Sonoma, and Markham Vineyards in Napa Valley. Our core purpose is to enrich our world by championing sociability and helping people to live well. Ever evolving, while remaining true to our roots, Distinguished Vineyards offers an unparalleled work environment with opportunities for professional and personal growth that include:
- Our Culture - We live by our leadership principles of doing the right thing, for the long term, being first with consumers to win customers, thinking beyond, innovate, and adapt, deciding fast and making it happen, and welcoming differences and standing for fairness.
- Our Benefits - We have an amazing benefits package that includes 401K with matching, medical/dental/vision plan, PTO, community/employee engagement including wellness program, wine stipend, paid volunteering, and more!
- Our Community - We at DVWP believe in giving back and being accountable when it comes to social responsibility. That is why we have committed to our employees and their families and partner with community organizations to continue to uphold these values.
By joining MacRostie, you will be joining a team of diverse individuals, all passionate about wines, our employees, and our business and what they do! We aim to provide a fun and inclusive culture where everyone can be the best they can be and have a great time doing it. When applying for this opportunity, please complete an application and provide a complete resume. Distinguished Vineyards and it’s wine partnerships (MacRostie Winery, Markham Vineyards, and Argyle Winery) are an equal opportunity employer and encourages all to apply. All applications are kept confidential. Please visit our website to learn more about our culture:
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Job Tags
Full time,